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• Services leadership managing customers, staff, business partners and internal stakeholders.
• Achieving KPIs such as booking targets, revenue, and profitability, CSAT and ESAT, Support SLA among others.
• Developing, building and maintaining effective and highly efficient services team.
• Cross functional leadership and collaboration to drive business results.
• Act as territory escalation point of contact for all services related matters.
• Drive compliance to methodologies, tools, and practices.
• Ensure adherence to published policies and procedures.