Senior Advanced Support Engineer – Embedded Software

Tokyo, Japan

About Company

An American privately held corporation that specializes in mathematical computing software. Its major products include MATLAB and Simulink, which support data analysis and simulation

Job Description

You will work closely with product development teams and customers with cutting-edge use cases to drive product design in a direction that fulfills the evolving needs of our customers.


  • Influence the direction of model-based design products by:
    • leveraging your experience with embedded software workflows
    • identifying emerging needs based on customer requests
    • influencing feature planning by providing voice-of-the-customer input
    • contributing to product design process (defining requirements and use cases, participating in design reviews and usability studies, etc.)
  • Drive customer success with products by:
    • resolving escalated and advanced technical issues
    • leading strategic, technical engagements with customers facing systemic issues
    • developing external content to demonstrate product features and capabilities (ex. examples, presentations, etc.)
  • Mentor engineers in their technical and career growth


  • A bachelor’s degree and 7 years of professional work experience (or a master’s degree and 5 years of professional work experience, or a PhD degree, or equivalent experience) is required.
  • 3+ years of experience using Simulink/Stateflow or other code generation and/or verification tools to develop embedded systems
  • Proficient in C and/or C++ programming
  • Experience with coding standards (MISRA C) and/or certification requirements (ISO26262) is a strong plus
  • Excellent communication skills (effectively articulate ideas and provide feedback) in Japanese and basic communication skills in English
  • Excellent problem-solving skills
  • Effective collaborator in team-focused environment
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