This company offers industrial software solutions that cater to various stages within a project lifecycle. Their software helps with engineering design, managing operations and maintenance tasks, and optimizing data flow across different departments. They essentially provide tools for industrial organizations to improve efficiency and decision-making throughout the engineering, construction, and operational phases of their projects.
Position Summary
As a technical support, you will provide exceptional technical support, solve complex problems, and empower customers to succeed. Also, you’ll leverage your expertise to collaborate with internal teams, continuously learn, and make a real impact.
Key Responsibilities
- Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while solving a variety of complex technical challenges
- Communicate with customers to understand how they utilize software to solve their business challenges
- Teach customers how to use the software as an instructor for public classes, or assist in the development of your peers as an internal instructor or job trainer
- Grow your technical skillset by developing a solid foundation in the system, related software and industry technologies
- Track and reproduce product issues in an effort to determine root cause
Job Requirements
- At least 2 years of work experience in technical support area
- Self-motivated individuals with a customer mindset and desire to help people
- Enthusiasm for technical problem solving, with attention to detail and strong communication skills
- Ability to learn and research in a dynamic and engaging environment
- Process Engineering, Computer Science, Natural Sciences or related field
- Knowledge in Network and security. Exposure to Windows Server, Access privilege management, SQL would be an advantage
