Technical Account Manager

Tokyo, Japan

A cybersecurity company utilizes advanced machine learning to analyze and identify malicious code. This includes the ability to detect novel threats not previously encountered. By analyzing patterns, they aim to predict and prevent cyberattacks before they impact systems.

Position Summary

A cybersecurity company seeks a Technical Account Manager (TAM) to manage technical aspects of their deep learning malware prevention solution for Fortune 500, Global 2000, and MSSP clients. The TAM will act as a trusted advisor, guiding customers on how the solution addresses cybersecurity threats. They will also represent customer needs internally, influencing product development. This role requires a deep understanding of cybersecurity, excellent communication skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

  • Drive technical success and build trusted customer relationships with our key customers.
  • Act as a Cybersecurity Subject Matter Expert for customers
  • Build strong technical relationships with customers
  • Manage and resolve customer concerns.
  • Collaborate cross-functionally for customer success

Job Requirements

  • Cybersecurity industry knowledge
  • 3+ years working with Fortune 500 customers
  • TAM or technical role experience, preferably in cybersecurity
  • Understanding of enterprise IT security
  • Strong presentation skills
  • BA/BS degree or equivalent experience
  • Business-level English proficiency with native Japanese or equivalent.
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